Customer Experience Framework – Can’t win @ Broken pieces Circa 1220, Samarkand, Fall of the Khwarzmian Empire1 The stallion stood on the hind legs neighing louder in a euphoric exaltation. The rider balanced himself standing on the stir-up leaning forward. He wiped off the sweat and blood from the forehead …
Improvements Required in Digital Customer Care What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two different domains. …
Improve Customer Experience Management in the Digital Age What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two …
Improving Digital Customer Experience in the Digital Age What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in two …
Improve Customer Experience of Digital Services in 2018 What’s lurking on the horizon? What can businesses expect at a time when so much is in flux? I’ve gleaned some insight from unexpected, diverse sources recently. I don’t often experience déjà vu, and even more rarely does it occur in …
