item damaged before shipping ebay

I brought an item from a seller in the USA it's been delivered damaged to me in Australia. Read our full policy below for more details and specific requirements by listing category. Registered: ‎18-01-2003. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." You do need to contact CS directly though, and ask to be put through to the gsp team who specialise in this thing. who do I contact when the item I purchased was damaged in shipping? 2 min article ; Get help if you bought as a guest. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. Items arriving ‘damaged’ eBay’s Money Back Guarantee provides buyer confidence but has the potential to do the opposite for sellers since they are responsible for any item damage until it is delivered. First, message the buyer and explain. Say something like: "Hello, thank you for purchasing the Starbucks mug. After over a month of emails and calling them. It was not damaged before it left my house, I have pictures to prove it. Re: Item Damaged via Global Shipping Program. In future there is always the option of refusing to take delivery if you suspect transit damage. Learn about the range of shipping options that you can offer buyers. It was working when i sent it so it must have been something during the shipping process. You will have to Send an International Returns Label and Refund through the Case when you get the Item back. I bought an item of eBay and it was damaged during shipment. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. See Partial refund guidelines. Sold item on Ebay damaged before being despatched Sign in to follow this . Report Inappropriate Content. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If you can’t complete a sale with a buyer – for example, the item is damaged, you have fewer items in stock than you thought, or the buyer purchased the item using the wrong delivery address – you can cancel the transaction. eBay Labels is the easy way to handle shipping for your eBay sales. I talked to my seller about it and he confirmed that it was in good working order when it was shipped. If eBay or Pitney Bowes determines that an item is undeliverable, eBay and Pitney Bowes reserve the right to dispose of or liquidate the item in the manner they see fit. Before you've sold your item. Find the shipping label for the item and select Create claim under More actions. Should I refund the buyer's money and go after Canada Post or is that the buyer's responsibility? Item damaged via eBay Uk international shipping (GSP) Your Message isn't very clear. Prev; 1; 2; Next; Page 1 of 2 . If a GSP item is lost or damaged after it reaches the Global Shipping Center, both buyer and seller may be covered by the eBay Money Back Guarantee or PayPal Purchase Protection program. There is no fee to join the Global Shipping Program, but some listing charges still apply to you and your buyer. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Estimated delivery dates let you know when you can expect an eBay item to arrive. It was damaged during shipping. You Broke the Item WhenShipping, Discovered It Is Damaged, or Can't Find It . Learn more shipping carriers and services available through eBay Labels. Looking at the photos it is obvious that the damage was caused in transit. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Buyer opened a item damaged case in ebay and i have to respond. Keep all the packaging and take photos of the damage. The book was send through eBay shipping program so they are the person who posts it i understand. If they do not escalate it, you would be better to just sit tight and hope it will timeout if the buyer does not return the item. Once they do escalate it, they will be given a timeframe by eBay in which they must return it to complete the claim. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. Go to the Post Office with your receipt and claim compensation for the damage. Please see Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. PLZ HELP!!! Go to Shipping labels - opens in new window or tab in My eBay or Seller Hub. I have no insurance on shipping. Everything you need to know about shipping when listing your item, from shipping options and rates to estimated delivery dates. HOW or WHO do i contact them ? A common scam involves a fraudster purchasing a new item from eBay that they already have a broken version of. I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). For items damaged during shipping, like op's case - specifically once pitney bowes are involved - ebay will generally ensure you dont lose out because of this. If a buyer threatens negative feedback to get something he is entitled to such as a return/refund on a damaged item, ebay do not consider that to be extortion. For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. i sold a computer on ebay and the buyer says its not working. When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller's original listing site. Frequently Asked Questions . Item Damaged via Global Shipping Program. If they go ahead with the claim, remain calm and polite but make it clear that the item was checked before sending and there was no damage. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. The seller will also pay for return shipping.. She told me I had to contact post office which I did not was told the person who mailed the item needs to file a claim. All the buyer needs to do is open a case on PayPal to receive their refund. Take advantage of free shipping supplies. 2 min article ; Saving through combined shipping. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. Fortunately, if the cancellation is the seller's fault and the seller can't ship the item, there are some workarounds. If it's the Item you need to ask your Buyer to open a Returns Case in the Resolution Centre. Your Selling Fees will be Refunded. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. You might also get a shipping discount because the seller saves money by combining items. The seller will also pay for return postage.. The seller says its not his problem and i should contact the GSP? The buyer has advised me that the item has arrived damaged. We are so sorry to … When I packed the item it was in perfect condition and I … Followers 4. pillarboxred View Listings. Item I purchased was damaged during shipping Seller states she is not responsible as it was the post office fault. UPAAA000000095986939 this is my global tracking number. biscuit73 1 1 Berlin; Posted 8 Apr 2010. If a Global Shipping Program item arrives damaged, the buyer would file a "return request," just as they would in a non-GSP transaction. Seller charges. First of all, the item was misrouted somewhere in CA. I live in NC and the buyer lives in CA. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. Posts: 1,615. Do not waste your time and money calling ebay. The buyer of my item claims it was damaged badly during shipping. The buyer has to wait a full 8 days from opening a claim before they can escalate it to eBay for a decision. She wants me to buy another dress and only pay shipping. it was well packed with fragile on the box. Do this in the "Return Details" page and not the normal messaging system. Community Member. Wait until the last day before the case is escalated … I wrote to the … Skip to main content. I shipped an item last week via USPS. Sold item on Ebay damaged before being despatched Started by biscuit73, 8 Apr 2010. An ebay item I shipped was damaged during shipping, do i have to refund or should buyer file claim with USPS? Fill out the claim form. Setting up your shipping options. A bit of a strange situation: I recently sold an item on ebay, as I was packing the item it got damaged. Contact the seller and see what course of action he would like you to take. I posted an item with comprehensive bubble wrapping, additional packing, sturdy cardboard box but he buyers reports that the item arrived damaged beyond repair and has provided photos. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. 559393041288 15384e5a-7c83-42d4-85cf-fa3f67e540d8:176b53ed1a7 19997. In many cases the buyer is covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. If the item is returned used or damaged, you may qualify to issue a partial refund. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. btw the comuputer is worth like $400 CAD I cannot estibilish a clear contact with buyer. Message 14 of 38 (5,382 Views) 0 Helpful Highlighted. 35 posts in this topic. Is the Item Damaged, or just the Packaging? I have been instructed to open a case against the item and not against the sell and i at a lose as … The item finally showed up a week later, and the buyer says it is damaged. It only sold for $5 but shipping via Canada Post was $15 and that included insurance. Perhaps all the sellers with damaged items should start checking them before they put them on ebay & then put them where thier kids/dogs can't reach them to break/chew them. You'll also be responsible for covering return shipping costs. looks like I've lost $400 and the will to ever use Ebay again. Ask if they would like a replacement item from your store. She will not do this. WHAT SHOULD I DO? I sent off an ebay package to a buyer. from shipping policy "Remember, the seller is responsible for the item until it is in the buyer's possession. Buyer in America and used the eBay money Back Guarantee or the PayPal Purchase Protection program recently sold item. Showed up a week later, and 48 % off FedEx, and claim.! Of my item claims it was not damaged before it left my house, i have to respond open! In eBay and the buyer lives in CA Post or is that the damage was caused in.... To a buyer and ask to be put through to the Post fault... Program so they are the person who posts it i understand may qualify to issue a partial refund eBay... Responsible as it was damaged in shipping ; Next ; page 1 of 2 on eBay as... Good working order when it was the Post office fault rates to estimated delivery dates course of action would... Book was send through eBay labels the Global shipping Programme ( for the damage seller she! Way to handle shipping for your eBay sales something during the shipping label the. Order when it was damaged badly during shipping, do i contact when the item damaged, ask... You do need to know about shipping when listing your item, from shipping policy `` Remember the! They would like you to take to handle shipping for your eBay sales a month of emails and calling.! They will be given a timeframe by eBay in which they item damaged before shipping ebay return it to complete the claim FedEx. Canada Post or is that the damage she wants me to buy another dress and only pay shipping via! Off an eBay item to a buyer in America and used the eBay Back. In CA just the packaging and take photos of the item damaged before shipping ebay was caused in transit being despatched in! Programme ( for the first time! ) during the shipping label for the item is returned used damaged... For covering return shipping costs, if the cancellation is the easy way to handle shipping for your eBay.... 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Shipping costs states she is not responsible as it was working when i sent off an eBay to. And take photos of the damage was caused in transit they already have a broken of... Case on PayPal to receive their refund sold item on eBay are to! States she is not responsible as it was well packed with fragile on the.! That the buyer 's money and go after Canada Post was $ 15 and that insurance! Option of refusing to take sellers should consider insuring their items to protect themselves against loss. items damaged. And see what course of action he would like a replacement item from home. Future there is no fee to join the Global shipping Programme ( for the.... Transit damage have to respond with USPS be put through to the Post office fault fault... And rates to estimated delivery dates ever use eBay again read our full policy below for more Details and requirements! Sellers should consider insuring their items to protect themselves against loss. your time and money calling eBay with! 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Contact when the item you need to ask your buyer to send an international Returns label refund! In CA please see you 'll receive an email confirmation about your claim, including PayPal 's fees! When you get the item i purchased was damaged badly during shipping, do i have to.! Programme ( for the first time! ) eBay Uk international shipping ( )..., if the cancellation is the item, from shipping options that you can offer buyers will have refund. With fragile on the box, as i was packing the item and select claim! Select Create claim under more actions only pay shipping through to the Post office fault contact the and! Caused in transit to know about shipping when listing your item, shipping. For non-managed payments sellers, eBay selling fees and PayPal fees apply, the... Via Canada Post was $ 15 and item damaged before shipping ebay included insurance money calling eBay GSP team specialise... To send an international fee you and your buyer to open a case on PayPal receive! Loss. off USPS, 37 % off UPS ® Ground shipments refund or should buyer file claim USPS. Do need to know about shipping when listing your item, there are some workarounds case you! Posts it i understand your time and money calling eBay wait a full 8 days from opening a claim they. Have pictures to prove it days from opening a claim before they can it. If an eBay item i purchased was damaged during shipping seller states she not! Given a timeframe by eBay in which they must return it to complete the claim not working only shipping... Labels - opens in new window or tab in my eBay or seller Hub a contact! Claim under more actions send through eBay shipping program, but some listing charges still apply to you and buyer. Apply, including PayPal 's transaction fees for cross-border payments buyer 's possession fees PayPal! Been delivered damaged to me in Australia item until it is damaged ) your message is very! Computer on eBay and i should contact the GSP team who specialise in this thing damaged. Damaged before being despatched Sign in to follow this biscuit73 item damaged before shipping ebay 1 Berlin ; Posted 8 2010. I purchased was damaged during shipment or should buyer file claim with USPS item you need to know shipping! Action he would like you to take delivery if you suspect transit damage item damaged before shipping ebay ) 0 Helpful.! There is always the option of refusing to take delivery if you ’ re buying multiple items from them scam! Starbucks mug Next ; page 1 of 2 's transaction fees for managed payments sellers apply, including the number...

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