Customer Experience – Can’t win @ Broken pieces (Published in Indian Management – Oct 2017)

Customer Experience – Can’t win @ Broken pieces Circa 1220, Samarkand, Fall of the Khwarzmian Empire1 The stallion stood on the hind legs neighing louder in a euphoric exaltation.  The rider balanced himself standing on the stir-up leaning forward. He wiped off the sweat and blood from the forehead layered …

Top 10 Trends to Emerge in Customer Experience Management (Published in The Smart Manager | Jan-Feb 2018)

Top 10 Trends to Emerge in Customer Experience Management   What is it stretching to the horizon? Have you read Origin, latest masterpiece from Dan Brown? I felt, the emerging Socio-business environment of today or the one we are heading to probably can be appropriately paraphrased by this quote from …

6th Annual Customer Experience Management Asia Summit 2017

Event : 6th Annual Customer Experience Management Asia Summit 2017 Event Date : 26-28th September,2017 Event Location: Singapore Description CEM Asia Summit brings together senior leadership teams of different countries in Asia and engages in more collaborative approach in discovering trends and practices of Customer Experience Management. What did Gautam …