Customer Experience – Can’t win @ Broken pieces (Published in Indian Management – Oct 2017)
Customer Experience – Can’t win @ Broken pieces Circa 1220, Samarkand, Fall of the Khwarzmian Empire1 The stallion stood on the hind legs neighing louder in a euphoric exaltation. The rider balanced himself standing on the stir-up leaning forward. He wiped off the sweat and blood from the forehead layered …
